Refund policy

Thanks for shopping at L'Artisan Vanilla Company!

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 calendar days to return an item from the date you receive it.

To be eligible for a return, as we deal in food items, please ensure that your item is unopened and in the same condition that you received it.

Your item must be in the original packaging, and your item must have the receipt of purchase. 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately inform you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to original method of payment. You will receive the credit within a number of days depending upon your card issuer's policies.

Shipping

The item should be returned using a tracked mail service. You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs will only be refundable if the item is found to be defective unless we have agreed in advance to provide a refund where an incorrect item has been received.